Smoothly running business processes are a prerequisite for functioning organizations. The role of IT is to ensure the necessary stability. At the same time, however, it must react quickly and flexibly to business requirements and market opportunities.

Since the 1990s, ITIL® has been the internationally recognized de facto standard for the design, transition, operation and support of value-adding IT services and products.

Upon successful completion of the course, participants receive a university certificate and the internationally recognized ITIL® 4 Foundation certificate.