In a world where artificial intelligence (AI) is shaping the future of business and work, it is crucial for organisations to proactively design AI-based solutions in order to fully exploit their potential while taking into account their limitations. The Certificate Programme ‘AI Service Design’ provides a comprehensive understanding of the theoretical foundations of AI, the framework conditions for responsible use of the technology and the application of various AI tools in an organisational context. On this basis, you will learn how to design AI projects to address specific organisational challenges, e.g. to improve processes and services, and how to successfully prepare their effective implementation.