Description

The public sector is under unprecedented pressure to provide high quality public services with decreasing resources. Sharing, reuse and interoperability play an important role, however, relevant policy documents, guidelines and roadmaps fail to capture today’s complexity. Documents such as the European Interoperability Framework (EIF) and the European Interoperability Reference Architecture (EIRA) seem sufficient when assuming that a single public authority controls all data and services needed for providing integrated public services. However, increasingly, public administrations have to collaborate with other stakeholders including other administrations, businesses, NGOs etc, and have to share data, and reuse software and solutions in order to reap the benefits of principles such as once-only, digital-by-default, interoperable-by-default etc. All this calls for new governance models and a new roadmap which are currently missing. The aim of the project is to develop and deploy a comprehensive governance model and supporting ICT platform that will inherently support (a) stakeholders collaboration, (b) data and service share and reuse, (c) interoperability and integrated PS governance, (d) development of mobile apps, (e) e-government principles. The project will enhance and, where needed, re-design existing EU initiatives. We anticipate that the new governance model will enhance stakeholder collaboration, data sharing and systems interoperability in order to facilitate efficient and effective integrated public service co-creation. The Danube University will work together with the Department for Business, Sport and Tourism (WIrtschaft, Sport und Tourismus, WST3) of the Lower Austrian Regional Government in order to conduct a pilot. This reserach project stengthens the existing collaboration between the Danube University Krems and the Lower Austrian Regional Government.

Details

Duration 01/01/2021 - 31/12/2023
Funding EU
Program
Logo - European Union
Department

Department for E-Governance and Administration

Center for E-Governance

Principle investigator for the project (University for Continuing Education Krems) Noella Edelmann, PhD MSc MAS BA
Project members Valerie Albrecht, BA MA Lucy Temple, MSc Shefali Virkar, Ph.D.
Project website https://ingov-project.eu/

Publications

Edelmann, N.; Virkar, N. (2023). The Impact of Sustainability on Co-Creation of Digital Public Services. Administrative Sciences: Special Issue Long-Term Sustainability of Co-creation and Co-production of Public Services, 13(2): 43

Edelmann, N.; Virkar, S. (2023). The Impact of Sustainability on Co-Creation of Digital Public Services. Administrative Sciences, 13 (2): 43

Steen, T.; Brandsen, T.; Edelmann, N.; Verschure, B, (2023). Administrative Sciences Special Issue: "Long-Term Sustainability of Co-creation and Co-production of Public Services". mdpi, Basel, Switzerland

Edelmann, N.; Haug, N.; Mergel, I. (2023). Digital Transformation in the Public Sector. In: Faïz Gallouj, Camal Gallouj, Marie-Christine Monnoyer, Luis Rubalcaba, Markus Scheuer, Elgar Encyclopedia of Services: 406, Edgar Elgar, Cheltenham, UK

Edelmann, N.; Livieri, G.; Tambouris, E. (2023). Ethics challenges in public service co-creation. In: Ubacht, J.; Csáki, C.; Danneels, L.; Edelmann, N.; Janssen, M.; Kalampokis, E.; Lindgrem, I.; Novak, A-S.; Panagiotopoulos, P.; Parycek, P.; Viale-Pereira, G.; Susha, G., Virkar, S.; Tambouris, E. Zuiderwijk, A., Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects. International Conference EGOV-CeDEM-ePart 2023 (EGOV2023). Article 1, CEUR, Budapest, Hungary

Nina Rizun , Aleksandra Revina , Noella Edelmann Nina Rizun , Aleksandra Revina , Noella Edelmann Nina Rizun , Aleksandra Revina , Noella Edelmann Rizun, N.; Revina, A.; Edelmann, N. (2023). Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework. In: David Duenas Cid, Nadzeya Sabatini, Loni Hagen, Hsin-chung Liao, DGO '23: Proceedings of the 24th Annual International Conference on Digital Government Research: 12-22, ACM, Gdansk

Tambouris, E.; Konidi, M.; Edelmann, N.; Kalampokis, E.; Crompvoets, J.; Cioffi, A.; Tarabanis, K.; (2023). Integrated Public Service Co-Creation and Provision: Guidelines and Lessons Learnt. In: Ubacht, J.; Csáki, C.; Danneels, L.; Edelmann, N.; Janssen, M.; Kalampokis, E.; Lindgrem, I.; Novak, A-S.; Panagiotopoulos, P.; Parycek, P.; Viale-Pereira, G.; Susha, G., Virkar, S.; Tambouris, E. Zuiderwijk, A., Proceedings EGOV-CeDEM-EPart 2023: Article 26, CEUR, Budapest, Hungary

Edelmann, N,; Rodriguez Müller, A. P.; Oprea,N.; Tambouris, E.; Steen, T. (2022). A Framework for Integrated Public Services Co-Creation and Sustainability. In: Hagen, L.; Slovak, M.; Hwang, S., DG.O 2022: The 23rd Annual International Conference on Digital Government Research: 492-492, ACM, New York

Edelmann, N.; Tambouris, E.; Kalampokis, E. (2022). The Sustainable Implementation of Co-creation Principles and Outcomes. In: Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2020: n.n., CEUR, online

López-de-Ipina, D.; Brandsen, T.; Steen, T.; Misikangas, P.; Sarasa, D.; Rodriguez Müller, A.P.; Edelmann, N. (2022). Democratizing co-production of sustainable public services. In: Hagen,L.; Solvak, M.; Hwang, S., DG.O 2022: The 23rd Annual International Conference on Digital Government ResearchACM: 497-499, ACM, New York

Casiano Flores, C.; Rodriguez Müller, A.; Virkar, S.; Temple, L.; Steen, T.; Crompvoets,J.; (2022). Towards a co-creation approach in the European Interoperability Framework. Transforming Government: People, Process and Policy, Vol.16 No 4.: 519-539, Emerald Insights

Edelmann, N.; Rodriguez Müller, A.P.; Steen, T., Gerhardter, B.; Holzbauer, T. (2022). Sustainable Co-Creation in the Public Sector:A Case Study in the Lower Austrian Federal Government. In: ICEGOV 2022: 1-1, ACM, Guimaraes

Rodriguez Müller, A.P.; Casiano Flores, C.; Albrecht, V.; Steen, T.; Crompvoets, J. (2021). A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation. Administrative Sciences, 11(4): https://doi.org/10.3390/admsci11040130

Casiano Flores, C.; Rodriguez Müller, A.P.; Albrecht, V.; Crompvoets, J.; Steen, T.; Tambouris, E. (2021). Towards the Inclusion of Co-creation in the European Interoperability Framework. In: ICEGOV 2021: 14th International Conference on Theory and Practice of Electronic Governance: 538–540, ACM Press, New York

Lectures

Sustainable digital co-creation in the public sector: establishing practices and measuring outcomes

Conference Digitalization for Sustainability Transformations, 21/09/2023

Sustainability: Sustainable co-creation

MOOC for the H2020 Project inGov, 19/09/2023

Challenges of e-participation and co-creation

UNU-EGOV Research Line 3 Workshop, 25/07/2023

Sustainability and Co-produced Digital Services: Practices, Outcomes and Lessons Learned

IIAS Study Group on ‘Coproduction of Public Services’, 11/05/2023

Transdisciplinary Research and the Co-production of Sustainable Public Services: The Case of the Lower Austrian Federal Government

Sustainable Systems: the importance of Systems Thinking and Practice, 07/12/2022

Co-production: Stakeholders, Digitalization, Destruction & Sustainability

Public Governance, Administration, and Society, 24/10/2022

Sustainable Co-Creation in the Public Sector:A Case Study in the Lower Austrian Federal Government

ICEGOV 2022, 04/10/2022

The Implementation of Co-creation Principles and Sustainable Outcomes

EGOV 2022, 06/09/2022

Democratizing co-production of sustainable public services

DGO 2022 23rd Annual International Conference on Digital Government Research, 17/06/2022

A Framework for Integrated Public Services, Co-Creation and Sustainability

DGO 2022 23rd Annual International Conference on Digital Government Research, 16/06/2022

Developing sustainable digital public services & co-creation in the public sector

Long-term Sustainability of Co-Creation and Co-Production, 24/05/2022

Ethics in Research and Publishing

Knowledge Café, 28/02/2022

Making Co-Created Digital Public Services Sustainable

GovCamp Vienna 2021, 26/11/2021

Developing sustainable digital public services: establishing and maintaining cultures of co-creation

ICEGOV 2021, 05/10/2021

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