Inclusive Governance Models and ICT Tools for Integrated Public Service Co-Creation and Provision

The public sector is under unprecedented pressure to provide high quality public services (PS) with decreasing resources. Sharing, reuse and interoperability have to play an important role; however, relevant policy documents, guidelines and roadmaps fail to capture today’s complexity. For example, documents such as EIF and EIRA seem sufficient when assuming that a single public authority (PA) controls all data and services needed for providing integrated public services. This, however, is no longer true. PA have to collaborate with other stakeholders including other PA, companies, NGOs etc, have to share data and reuse software and solutions aiming to reap the benefits of principles, such as once-only, digital-by-default, interoperable-by-default etc. All this calls for new governance models and a new roadmap which are currently missing. The aim of the project is to develop and deploy a comprehensive governance model and supporting ICT platform that will inherently support (a) stakeholders collaboration, (b) data and service share and reuse, (c) interoperability and integrated PS governance, (d) development of mobile apps, (e) egov principles. The project will enhance and, where needed re-design, existing EU initiatives, including EIF, EIRA, CV etc. We anticipate that the new governance model will enhance stakeholders collaboration, data sharing and systems interoperability in order to facilitate efficient and effective integrated public service co-creation. WorkPackages where DUK participation is envisaged: 1. IPS state of play and needs elicitation (literature review work) 2. IPS governance models and roadmap (conceptual work) 4. Pilots planning and evaluation (support of the pilot) 5. Lessons learnt and policy recommendations (small participation) 6. Dissemination and exploitation (small participation) 7. Project Management (1 PM) The budget allocated for DUK is €250,000. The Danube University will work together with the Department WST3 of the Lower Austrian Regional Government in order to conduct a pilot (WP4). The Public Administration will have a couple of PM in all WP, except WP4 where it is expected to have more.