Description
The public sector is under unprecedented pressure to provide high quality public services with decreasing resources. Sharing, reuse and interoperability play an important role, however, relevant policy documents, guidelines and roadmaps fail to capture today’s complexity. Documents such as the European Interoperability Framework (EIF) and the European Interoperability Reference Architecture (EIRA) seem sufficient when assuming that a single public authority controls all data and services needed for providing integrated public services. However, increasingly, public administrations have to collaborate with other stakeholders including other administrations, businesses, NGOs etc, and have to share data, and reuse software and solutions in order to reap the benefits of principles such as once-only, digital-by-default, interoperable-by-default etc. All this calls for new governance models and a new roadmap which are currently missing. The aim of the project is to develop and deploy a comprehensive governance model and supporting ICT platform that will inherently support (a) stakeholders collaboration, (b) data and service share and reuse, (c) interoperability and integrated PS governance, (d) development of mobile apps, (e) e-government principles. The project will enhance and, where needed, re-design existing EU initiatives. We anticipate that the new governance model will enhance stakeholder collaboration, data sharing and systems interoperability in order to facilitate efficient and effective integrated public service co-creation. The Danube University will work together with the Department for Business, Sport and Tourism (WIrtschaft, Sport und Tourismus, WST3) of the Lower Austrian Regional Government in order to conduct a pilot. This reserach project stengthens the existing collaboration between the Danube University Krems and the Lower Austrian Regional Government.
Details
| Duration | 01/01/2021 - 31/03/2024 |
|---|---|
| Funding | EU |
| Program |
|
| Department |
Department for E-Governance and Administration Center for E-Governance |
| Principle investigator for the project (University for Continuing Education Krems) | PD Noella Edelmann, PhD MSc MAS BA |
| Project members |
Jessica Voigt Quintino Pereira, MSc
|
| Project website | https://ingov-project.eu/ |
Publications
Rizun, N.; Revina, A.; Edelmann, N. (2025). Text analytics for co-creation in public sector organizations: a literature review-based research framework. Artificial Intelligence Review, 58: 125
Edelmann, N. (2025). Co-Creation in the Public Sector: A Case Study in the Federal Government of Lower Austria. In: Teaching Public Service in the Digital Age, Digital government teaching case study: k.a., Teaching Public Service in the Digital Age, Harvard Kennedy School, USA
Edelmann, N.; Voigt, J. (2024). Public administrators' perception of ethical issues in public sector co-creation processes and outcomes: A meta-synthesis of cases. In: 17th International Conference on Theory and Practice of Electronic Governance: 14-21, ACM, New York
Edelmann, N.; Virkar, S. (2023). The Impact of Sustainability on Co-Creation of Digital Public Services. Administrative Sciences: Special Issue - Long-Term Sustainability of Co-creation and Co-production of Public Services, 13 (2): 43
Steen, T.; Brandsen, T.; Edelmann, N.; Verschure, B, (2023). Administrative Sciences Special Issue: "Long-Term Sustainability of Co-creation and Co-production of Public Services". mdpi, Basel, Switzerland
Edelmann, N.; Haug, N.; Mergel, I. (2023). Digital Transformation in the Public Sector. In: Faïz Gallouj, Camal Gallouj, Marie-Christine Monnoyer, Luis Rubalcaba, Markus Scheuer, Elgar Encyclopedia of Services: 406, Edgar Elgar, Cheltenham, UK
Edelmann, N.; Livieri, G.; Tambouris, E. (2023). Ethics challenges in public service co-creation. In: Ubacht, J.; Csáki, C.; Danneels, L.; Edelmann, N.; Janssen, M.; Kalampokis, E.; Lindgrem, I.; Novak, A-S.; Panagiotopoulos, P.; Parycek, P.; Viale-Pereira, G.; Susha, G., Virkar, S.; Tambouris, E. Zuiderwijk, A., Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects. International Conference EGOV-CeDEM-ePart 2023 (EGOV2023). Article 1, CEUR, Budapest, Hungary
Rizun, N.; Revina, A.; Edelmann, N. , Noella Edelmann Nina Rizun , Aleksandra Revina , Noella Edelmann Rizun, N.; Revina, A.; Edelmann, N. (2023). Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework. In: David Duenas Cid, Nadzeya Sabatini, Loni Hagen, Hsin-chung Liao, DGO '23: Proceedings of the 24th Annual International Conference on Digital Government Research: 12-22, ACM, Gdansk
Tambouris, E.; Konidi, M.; Edelmann, N.; Kalampokis, E.; Crompvoets, J.; Cioffi, A.; Tarabanis, K.; (2023). Integrated Public Service Co-Creation and Provision: Guidelines and Lessons Learnt. In: Ubacht, J.; Csáki, C.; Danneels, L.; Edelmann, N.; Janssen, M.; Kalampokis, E.; Lindgrem, I.; Novak, A-S.; Panagiotopoulos, P.; Parycek, P.; Viale-Pereira, G.; Susha, G., Virkar, S.; Tambouris, E. Zuiderwijk, A., Proceedings EGOV-CeDEM-EPart 2023: Article 26, CEUR, Budapest, Hungary
Edelmann, N. (2023). Sustainable Co-creation in Public Sector Organisations. H2020 inGOV, H2020 inGOV Blog
Edelmann, N,; Rodriguez Müller, A. P.; Oprea,N.; Tambouris, E.; Steen, T. (2022). A Framework for Integrated Public Services Co-Creation and Sustainability. In: Hagen, L.; Slovak, M.; Hwang, S., DG.O 2022: The 23rd Annual International Conference on Digital Government Research: 492-492, ACM, New York
Edelmann, N.; Tambouris, E.; Kalampokis, E. (2022). The Sustainable Implementation of Co-creation Principles and Outcomes. In: Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2020: n.n., CEUR, online
López-de-Ipina, D.; Brandsen, T.; Steen, T.; Misikangas, P.; Sarasa, D.; Rodriguez Müller, A.P.; Edelmann, N. (2022). Democratizing co-production of sustainable public services. In: Hagen,L.; Solvak, M.; Hwang, S., DG.O 2022: The 23rd Annual International Conference on Digital Government ResearchACM: 497-499, ACM, New York
Casiano Flores, C.; Rodriguez Müller, A.; Virkar, S.; Temple, L.; Steen, T.; Crompvoets,J.; (2022). Towards a co-creation approach in the European Interoperability Framework. Transforming Government: People, Process and Policy, Vol.16 No 4.: 519-539, Emerald Insights
Edelmann, N.; Rodriguez Müller, A.P.; Steen, T., Gerhardter, B.; Holzbauer, T. (2022). Sustainable Co-Creation in the Public Sector:A Case Study in the Lower Austrian Federal Government. In: ICEGOV 2022: 1-1, ACM, Guimaraes
Rodriguez Müller, A.P.; Casiano Flores, C.; Albrecht, V.; Steen, T.; Crompvoets, J. (2021). A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation. Administrative Sciences, 11(4): https://doi.org/10.3390/admsci11040130
Casiano Flores, C.; Rodriguez Müller, A.P.; Albrecht, V.; Crompvoets, J.; Steen, T.; Tambouris, E. (2021). Towards the Inclusion of Co-creation in the European Interoperability Framework. In: ICEGOV 2021: 14th International Conference on Theory and Practice of Electronic Governance: 538–540, ACM Press, New York
Lectures
Sustainable Co-creation in Public Sector Organisations: Stakeholders, Processes and Outcomes
Public Governance, Administration & Society Guest Lecture, 09/12/2024
Ethical and Sustainable Digital Participation in the Public Sector
Samos Summer School opengov2024, 27/08/2024
Policy Recommendations: overview
Dissemination Channel, 28/03/2024
inGOV Scene Setter, contribution of the project to Policy Elements
eGOV Cluster DT-GOVERNANCE-05-2020: New forms of delivering public goods and inclusive public services. Final Policy Roundtable Meeting., 06/03/2024
The value of data created during multiple-stakeholder workshops for the public sector
Valuing Public Data for Social, Economic and Environmental Development, 26/01/2024
Sustainable co creation
Dissemination Channel, 14/12/2023
IPS best practices
Dissemination Channel, 05/12/2023
Dimensions of Sustainable Co-creation: processes, outcomes & ethics. Experiences from European Public Sector Organisations
UWK Fellowship, 07/11/2023
Sustainable Co-creation in Public Sector Organisations: Stakeholders, Processes and Outcomes
Public Governance, Administration, and Society, 23/10/2023
Sustainable Co-creation in Public Sector Organisations: Stakeholders, Processes & Outcomes
Faculty Technical University Gdansk, 12/10/2023
Sustainable digital co-creation in the public sector: establishing practices and measuring outcomes
Conference Digitalization for Sustainability Transformations, 21/09/2023
Sustainability: Sustainable co-creation
MOOC for the H2020 Project inGov, 19/09/2023
Challenges of e-participation and co-creation
UWK Fellowship, 25/07/2023
Sustainability and Co-produced Digital Services: Practices, Outcomes and Lessons Learned
IIAS Study Group on ‘Coproduction of Public Services’, 11/05/2023
Transdisciplinary Research and the Co-production of Sustainable Public Services: The Case of the Lower Austrian Federal Government
Sustainable Systems: the importance of Systems Thinking and Practice, 07/12/2022
Co-production: Stakeholders, Digitalization, Destruction & Sustainability
Public Governance, Administration, and Society, 24/10/2022
Sustainable Co-Creation in the Public Sector:#11;A Case Study in the Lower Austrian Federal Government
ICEGOV 2022, 04/10/2022
The Implementation of Co-creation Principles and Sustainable Outcomes
EGOV 2022, 06/09/2022
Democratizing co-production of sustainable public services
DGO 2022 23rd Annual International Conference on Digital Government Research, 17/06/2022
A Framework for Integrated Public Services, Co-Creation and Sustainability
DGO 2022 23rd Annual International Conference on Digital Government Research, 16/06/2022
Developing sustainable digital public services & co-creation in the public sector
Long-term Sustainability of Co-Creation and Co-Production, 24/05/2022
Ethics in Research and Publishing
Knowledge Café, 28/02/2022
Making Co-Created Digital Public Services Sustainable
GovCamp Vienna 2021, 26/11/2021
Developing sustainable digital public services:#11; establishing and maintaining cultures of co-creation
ICEGOV 2021, 05/10/2021
