Inclusive Governance Models and ICT Tools for Integrated Public Service Co-Creation and Provision

The public sector is under unprecedented pressure to provide high quality public services with decreasing resources. Sharing, reuse and interoperability play an important role, however, relevant policy documents, guidelines and roadmaps fail to capture today’s complexity. Documents such as the European Interoperability Framework (EIF) and the European Interoperability Reference Architecture (EIRA) seem sufficient when assuming that a single public authority controls all data and services needed for providing integrated public services. However, increasingly, public administrations have to collaborate with other stakeholders including other administrations, businesses, NGOs etc, and have to share data, and reuse software and solutions in order to reap the benefits of principles such as once-only, digital-by-default, interoperable-by-default etc. All this calls for new governance models and a new roadmap which are currently missing. The aim of the project is to develop and deploy a comprehensive governance model and supporting ICT platform that will inherently support (a) stakeholders collaboration, (b) data and service share and reuse, (c) interoperability and integrated PS governance, (d) development of mobile apps, (e) e-government principles. The project will enhance and, where needed, re-design existing EU initiatives. We anticipate that the new governance model will enhance stakeholder collaboration, data sharing and systems interoperability in order to facilitate efficient and effective integrated public service co-creation. The Danube University will work together with the Department for Business, Sport and Tourism (WIrtschaft, Sport und Tourismus, WST3) of the Lower Austrian Regional Government in order to conduct a pilot. This reserach project stengthens the existing collaboration between the Danube University Krems and the Lower Austrian Regional Government.