The public sector is under unprecedented pressure to provide high quality public services with decreasing resources. Sharing, reuse and interoperability play an important role, however, relevant policy documents, guidelines and roadmaps fail to capture today’s complexity. Documents such as the European Interoperability Framework (EIF) and the European Interoperability Reference Architecture (EIRA) seem sufficient when assuming that a single public authority controls all data and services needed for providing integrated public services. However, increasingly, public administrations have to collaborate with other stakeholders including other administrations, businesses, NGOs etc, and have to share data, and reuse software and solutions in order to reap the benefits of principles such as once-only, digital-by-default, interoperable-by-default etc. All this calls for new governance models and a new roadmap which are currently missing. The aim of the project is to develop and deploy a comprehensive governance model and supporting ICT platform that will inherently support (a) stakeholders collaboration, (b) data and service share and reuse, (c) interoperability and integrated PS governance, (d) development of mobile apps, (e) e-government principles. The project will enhance and, where needed, re-design existing EU initiatives. We anticipate that the new governance model will enhance stakeholder collaboration, data sharing and systems interoperability in order to facilitate efficient and effective integrated public service co-creation. The Danube University will work together with the Department for Business, Sport and Tourism (WIrtschaft, Sport und Tourismus, WST3) of the Lower Austrian Regional Government in order to conduct a pilot. This reserach project stengthens the existing collaboration between the Danube University Krems and the Lower Austrian Regional Government.


Duration 01/01/2021 - 31/12/2023
Funding EU
Logo - European Union

Department for E-Governance and Administration

Center for E-Governance

Principle investigator for the project (University for Continuing Education Krems) Noella Edelmann, PhD MSc MAS BA
Project members Valerie Albrecht, BA MA Lucy Temple, MSc Shefali Virkar, Ph.D.
Project website


Rodriguez Müller, A.P.; Casiano Flores, C.; Albrecht, V.; Steen, T.; Crompvoets, J. (2021). A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation. Administrative Sciences, 11(4):

Casiano Flores, C.; Rodriguez Müller, A.P.; Albrecht, V.; Crompvoets, J.; Steen, T.; Tambouris, E. (2021). Towards the Inclusion of Co-creation in the European Interoperability Framework. In: ICEGOV 2021: 14th International Conference on Theory and Practice of Electronic Governance: 538–540, ACM Press, New York


Developing sustainable digital public services & co-creation in the public sector

Workshop "Long-term Sustainability of Co-Creation and Co-production", 23/05/2022

Making Co-Created Digital Public Services Sustainable

GovCamp Vienna 2021, 26/11/2021

Developing sustainable digital public services: establishing and maintaining cultures of co-creation

ICEGOV 2021, 05/10/2021

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