08/11/2022

The Annual International Conference on Digital Government Research is an established forum for interdisciplinary research on digital government, civic engagement, technology innovation, applications, and practice. The theme for 2022 was “Opportunities, risk and policies in smarter cities: Intelligent Technologies, Governments and Citizens.” 

Noella Edelmann, senior researcher and PI for the H2020 inGOV project, represented the Department for E-Governance at the 23rd Annual International Conference on Digital Government Research:  

‘A Framework for Integrated Public Services Co-Creation and Sustainability’ workshop was organised Noella Edelmann (UWK) together with consortium members Efthimios Tambouris (UoM), Ana-Paula Rodriguez Müller (KUL) and Anita Cioffi (Deloitte). The aim was to present the H2020 inGOV project, discuss with participant sthe role of co-creation within the European Interoperability Framework, the Integrated Public Services (IPS) holistic framework and sustainable co-creation for policy development. It was excellent opportunity for the consortium not only to provide information about the project and the results gathered so far, but also to collect the conference participants’ opinions and expertise about the topics.

Democratizing co-production of sustainable public services’ panel represented the H2020 inGOV and the H2020 INTERLYNK projects, both funded by H2020 “DT-GOVERNANCE-05-2020 – New forms of delivering public goods and inclusive public services. The panel was joined by Noella Edelmann (UWK), Trui Steen and A. Paula Rodriguez Müller (KUL). The panel debated the challenge of how novel public services address the needs and demands of citizens to facilitate their interactions with public administrations. It explored how co-creation methodologies and supporting digital tools can be leveraged to give place to more widely adopted public services, driven by either bottom-up or top-down innovation initiatives.

Noella Edelmann (UWK) also presented the paper “The Implementation of a Digital Strategy in the Austrian Public Sector written together with Ines Mergel (UKON). Here, they investigate the strategies implemented for the digitalization of services and processes in Austrian public administrations. In addition they focus on the incongruous scores achieved on the one side from the European Commission's eGovernment ranking (among the top five in the delivery of public services, high on transparency and key enablers) and the  current Digital European Society Index (Austria ranks 10th and is described as slow in improving the use of digital services, connectivity and integration of digital technology).

Gabriela Viale-Pereira led the PhD Colloquium. The Doctoral Colloquium is a full-day forum in which Ph.D. students meet and discuss their work with each other and with senior faculty from a variety of disciplines associated with digital government research. Valerie Albrecht presented her current research here.

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