Managing conflict and effective dispute resolution in higher education

Abschluss

Zertifikat
ECTS-Punkte

24
Format

Blended Learning
Dauer

2 Semester, berufsbegleitend
Start

Wintersemester 2026/27
Kosten

EUR 4.200,--
Zulassungsvoraussetzungen

Gemäß Curriculum
Sprache

Englisch
Studienort

Krems (AT)
Verordnung (Curriculum)

Curriculum (PDF | 104 KB)

Hochschulen sind Orte des Austauschs, der Mitbestimmung und unterschiedlicher Interessen. Wo verschiedene Perspektiven und Erwartungen aufeinandertreffen, entstehen Konflikte, die professionelle Verfahren und kompetente Ansprechpersonen erfordern.
Das englischsprachige Certificate Program „Managing Conflict and Effective Dispute Resolution in Higher Education“ vermittelt fundierte Kenntnisse und praxisnahe Methoden für den professionellen Umgang mit Konflikten, Beschwerden und Streitfällen im Hochschulkontext. Im Mittelpunkt stehen Konfliktmanagement, Ombudswesen, Beschwerdemanagement, alternative Streitbeilegung sowie die besonderen organisatorischen, rechtlichen und ethischen Rahmenbedingungen von Hochschulen und Forschungseinrichtungen. Die Teilnehmenden erwerben Kompetenzen, um Konflikte professionell zu begleiten, faire Verfahren zu gestalten und so zur Weiterentwicklung ihrer Institution beizutragen.
Das Programm wurde gemeinsam mit dem European Network of Ombuds in Higher Education (ENOHE) entwickelt und richtet sich an Personen, die in Hochschulen und Forschungseinrichtungen mit Konflikt- und Beschwerdefällen befasst sind.

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Curriculum

ECTS

Inhalte

Module 1 provides a foundational understanding of governance structures and legal frameworks relevant to ombudspersons in higher education and others working in similar areas. Participants will analyze organisational and stakeholder dynamics within higher education institutions and the larger European Higher Education Area and develop the competencies to address legal and ethical challenges in their work, with particular focus on confidentiality, privacy, whistleblowing, and non-discrimination
Inhalte

Module 2 develops advanced communication and negotiation skills tailored to the university context, enabling participants to navigate difficult conversations and stakeholder dynamics. The module emphasizes empathetic listening, strategic dialogue, and interest-based negotiation approaches. It is designed for those managing complex interactions and aiming to build trust in institutional environments
Inhalte

This module focuses specifically on dispute settling and conflict resolution in the context of higher education as the core responsibility of ombuds. Learners will analyse conflict sources, understand conflict management systems and recognise cultural and contextual differences. The module provides learners with concrete ADR techniques they can apply in their work; participants will learn how to support stakeholders effectively, how to encourage proactive conflict management and how to promote institutional learning
Inhalte

In the CP’s concluding module, participants will apply the learning outcomes of the previous modules to work together on actual cases and devise solutions. Moreover, the module aims to foster the reflective, emotional, and interpersonal competencies essential for ombuds in higher education. Participants will develop strategies for stress management and self-care while enhancing their own resilience and empathy. Leveraging peer-learning and collaboration, the module emphasizes the importance of peer-support net-works in sustaining professional effectiveness in high-pressure environments. Through interactive workshops and case-based group work, participants will analyze complex real-world challenges from their own backgrounds, reflect on critical incidents, and develop collective solutions to systemic and interpersonal issues in higher education.