• Abschluss

    Certificate of completion

  • Format

    Distance Learning

  • Dauer

    1 Tag

  • Start

    12. Oktober 2026

  • Kosten

    free

  • Sprache

    Englisch

Enhance efficiency, quality, and sustainable competitiveness: the Operational Excellence program provides a hands-on introduction to the core principles of modern quality and process improvement – from ISO 9000 to Lean and Six Sigma. Build a holistic understanding of processes, explore proven frameworks, and learn how to apply them effectively in real-world business environments. Ideal for professionals and leaders who want to turn operational excellence into measurable results.
Christoph Jettel

Unlock Excellence and Transform Your Organization with Quality Management. Mastering quality isn’t just about compliance—it’s about building a culture of continuous improvement, empowering people, and driving lasting success.

Dr. Christoph Jettel

Jack Links EMEA, Head of Operational Excellence EMEA

Target Group

  • Early-career professionals preparing for roles that require process-understanding and improvement skills

  • Professionals optimizing and reviewing organizational structures and processes to enhance efficiency and compliance.

  • Professionals responsible for (larger) parts of processes and operational decision-making.

  • Professionals from Quality Assurance and production departments seeking to strengthen their strategic and process improvement skills.

Overview of Course Contents

  • Explore the origins of quality principles from Hammurabi to modern ISO standards and Operational Excellence. Understand why quality matters and its impact on competitiveness, compliance, and customer satisfaction

  • Learn the key ideas of TQM and ISO 9000, their historical development, and how they shape organizational performance. Discuss major figures (e.g. Deming, Juran) and the role of standardization in global trade and regulation

  • Dive into standardization, end-to-end process understanding, continuous improvement, and cultural transformation. Examine frameworks like Toyota Production System, Lean and Six Sigma for building sustainable excellence

  • Discover practical steps for introducing quality programs, measuring success, and embedding a culture of continuous improvement in an organization

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Schedule

Session Date Time

Session 1 and 2: Introduction and Industry-Specific Group Work

  • Introduction to Quality Management, Total Quality Management (TQM), and widely used quality frameworks
  • Assigned readings
 Oct 12, 2026 16:30-19:30
online

Session 3 and 4: Core Concepts of QM an OpEx and Group Work

  • Group work in breakout rooms
  • Class discussion
  • Homework with the following tasks:
    • Assignment 1: Develop a standardised approach for a work process from your own area of responsibility
    • Assignment 2: Prepare a reflective analysis of a leadership situation from your professional practice, focusing on empowerment, motivation, and the development of team members
 Oct 14, 2026 16:30-19:30
online

Session 5: Presentation, Discussion, Reflection of Homework

  • Assignments 1 and 2 are discussed, refined, and reflected upon in small groups, followed by a plenary discussion
  • Tool Deep Dive: How to Achieve Sustainable Long-Term Change
 Nov 06, 2026 16:30-19:30
online

Date


Oct 12, 14 and Nov 06, 2026
(Registration deadline: Oct 05, 2026)

Apply now

Do you have any questions?

I am happy to advise you.

Karin Strobl

Mag. Karin Strobl, MSc

Zentrum für Biomedizinische Technologie

vCard

Links

More BRIGHTskills Courses
BRIGHTskills Website
Jack Link's EU