Usability as the key to understanding complex information and technology
Usability and User Experience are the key factors for the design of systems. The quality of products is defined among other things by their simple and intuitive usability and comprehensibility, be it information itself, (graphical) user interfaces, technical devices or specific services. The ISO 9241 standard defines "usability" as support for users:
- Effectiveness: Can the task be solved? Is the result satisfactory?
- Efficiency: How much time does it take to complete a task, is the result in the right measure?
- Satisfaction: Is it fun to work with the system? Does the product improve the "user experience"?
Equipment and Infrastructure
The UsabilityLab of the Danube University Krems consists of two areas: A test room with 35 m² and an adjoining observation room. A one-way mirror enables the continuous monitoring of the test execution from the observation room. The test room can be flexibly equipped and allows the installation of various concrete test arrangements. The measurement and observation data converge in the observation room where they are analysed and evaluated by software. A mobile laboratory is available for investigations and analyses in the field.